FAQ's

Where do you deliver?

We proudly deliver to every location in Australia and New Zealand.

All orders are usually dispatched the next working day from our Melbourne office (excluding public holidays). Once your order has been shipped, you will receive two emails:

• A despatch confirmation from us

• A tracking email from our external courier, so you can monitor your delivery every step of the way

We use trusted third-party couriers with a 99% on-time delivery rate to ensure your order arrives quickly and safely.

All items are packed in plain, recycled cartons with no Diabetes Kitchen branding, so your delivery is completely discreet.

Do I have to be home to accept delivery?

Not at all. It's a contactless delivery. Our couriers simply leave them in a safe place at your door. If you're in an apartment with limited access and don't have a doorman to accept delivery you will receive a card in your mail box to let you know where to pick up your order (usually the closest newsagent).

How big are the meals?

Each meal is a generous 350gm single serving size and has less than 420 calories, less than 40g carbohydrate and minimal or no added sugars and they are delicious on their own. You can also serve them on veggies, drained beans or our low carb pastas to make a smaller serving for 2 people.

Do you have meal plans?

Yes. We have a number of meal plans, including 3 meals a day, just lunch and dinner, or just meals. You can see them all here.

Are they frozen?

No refrigeration required. Our meals are pressure-cooked in the pouch to lock in flavour and maximum nutritional value. This process ensures food safety and quality—without the need for freezing or refrigeration.

Simply store them in your pantry and enjoy whenever it suits you. Each meal offers a long shelf life, making them perfect for busy lifestyles, emergency prep, or everyday convenience.

You can place your order in one of 3 ways:

1. Place your order online here 

2. Phone: 1300 798908 and have a credit card handy

3. Email: hello@thediabeteskitchen.com.au

For NDIS and HCP clients, please email us with your order.

How do I heat my meals?

Simply tear the corner of the pouch off to let out the steam and put the pouch in the microwave, or the contents of the pouch in a microwaveable bowl for 2-3 minutes depending on your microwave. Let cool and enjoy! (You can also heat your meal in a saucepan on the stovetop if you prefer. 

The Diabetes Kitchen is proudly 100% Australian owned and operated and use only Aussie meat and veggies from our Aussie farmers.

Have a question? Email us for a fast reply.

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